Welcome to Herotopia.com!
Herotainment is very sensitive to privacy issues with respect to children, especially those under the age of 13. Please see below for more information on how Herotainment addresses children’s privacy issues generally and under the Children’s Online Privacy Protection Act (“COPPA”). We encourage parents to regularly monitor and supervise their child’s on-line activities.
PRIVO-Cert™ Safe Harbor Certification Program
Herotainment, LLC is a Member of the PRIVO’s PRIVO-Cert™ Safe Harbor Certification Program (“the Program”). As a participating member in the Program, Herotainment, LLC adheres to the strict information collection, use and disclosure requirements set forth by the Program. PRIVO is an independent, third-party organization committed to safeguarding children's personal information collected online. PRIVO aims to help parents and their children exercise control over personal information while exploring the Internet. The PRIVO certification seal posted on this page indicates that Herotainment, LLC has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at 646-807-4550 or firstname.lastname@example.org. If you have further concerns after you have contacted us, you can contact PRIVO directly at email@example.com
The Information We Collect and How We Collect It
When users register and create a Superhero character on Herotopia.com, Herotainment asks them to select a Superhero username and password, birth date and gender, and for children under the age of 13, to provide his or her parent’s email address, Herotainment requires users under the age of 13 to provide a parent’s valid email address so that we may send the parent an email message that can be used to activate the Herotopia.com account. Users 13 or older will provide their own email address. In the interactive virtual world features of Herotopia.com, no additional information is collected.
In order to use Herotopia.com, we request certain information from you on the registration form, including a Superhero username and password. During registration you are required to give contact information (your parent email address if you are under 13 years of age). Also, we may collect identifiable information from our users in response to poll, forums and promotional offers. We use this information to contact you about the services on the Site in which you have expressed interest. Occasionally, Herotopia.com sends out updates regarding new site features, via parent announcements and our newsletter. We also may need to contact you regarding any customer service queries you submit, such as password retrieval.
As part of the registration process, we require limited demographic information (gender and birth date); we encourage you to submit this information so we can provide you a more personalized experience. We limit the information we collect, both actively (i.e., what we ask kids) and passively (what we collect through use of web tracking mechanisms like “cookies,”) to that which is necessary for kids to take part in a particular Herotopia.com game activity.
Herotainment is the sole owner of the information collected on Herotopia.com. Herotainment collects personally identifiable information from our users at several different points on our Site, including registration and customer service contact queries.
When a user subscribes for a paid membership or purchases merchandise from the Site, we request certain personally identifiable information from you on your order form and if under the age of 13, from that user’s parent. The types of personally identifiable information that may be collected at that time include the user’s full name, email address, and credit card billing information including mailing address. If the user is under 13, we would collect the parent’s full name, email address, and credit card billing information including mailing address.
Although, we do not generally give your personal information to third parties, we may disclose your information to Herotainment’s vendors who provide technical support or other services to Herotainment related to the Site. For example, we use other third parties such as a shipping company to fulfill merchandise orders, and a credit card processing company to bill you for membership and merchandise. We use email and the telephone to assist you if you have questions while using Herotopia.com or regarding your order. When you pay using one of our payment vendors, we will share your email address, and Herotopia.com Account ID as necessary for the third party to provide that service.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
If you turn cookies off, you won’t have access to many features that make your Site experience smoother, and some of our services may not function properly.
How Herotainment Uses the Information it Collects
Upon activation of an account, the information submitted will be used by Herotainment to create a Superhero character and will allow the registered user to participate on the Herotopia.com website. We also use this information to manage your use of the Site and support operation of the Site generally. We use any billing information you provide to collect any payments due for membership fees in connection with your use of the Site or for merchandise orders. We may also use your personal information to send you updates and information about the Site and Herotainment products and services.
Although we do not generally give your personal information to third parties, we may disclose your information to Herotainment’s vendors who provide technical support or other services to Herotainment related to the Site. For example, we may provide your information to companies who host the Site or process credit card information. However, these vendors may not use your information for any reason other than assisting Herotainment and are required to maintain the confidentiality, security and integrity of the information.
We reserve the right to disclose information if required to do so by law or by a regulatory authority. We may also disclose your information as part of an investigation or enforcement action relating to improper or illegal conduct in connection with our Site.
Herotainment may maintain aggregate data or other non-personally identifiable information about our users, such as usage statistics, online traffic patterns and user feedback. In addition to using this information to support operation of the Site, Herotainment may disclose this information to third parties without restriction.
Parents of children under the age of 13 who are users of Herotopia.com have certain rights under COPPA, and Herotainment recognizes those rights. Parents can consent to collection and use of a child’s personally identifiable information without consenting to the disclosure of information to third parties. Currently the only identifiable information we collect from children is username, password, gender, birthday and parent’s email address. We will not knowingly register children under 13 years old on Herotopia.com without parental consent. Without consent, a child under the age of 13 cannot use any of the Site features. If a parent does not provide consent, we will delete the information provided during the registration process within a reasonable time period.
A child’s participation or access to an activity on the Site is not conditioned on their providing more personal information than is reasonably necessary for the activity.
Parents can review information their children have contributed to www.herotopia.com, request that Herotainment delete that information, and refuse to allow Herotainment to collect further information from their child by contacting our customer support department by email at firstname.lastname@example.org. Parents should include their child’s Superhero username and the registered (parent’s) email address in the email so we can better assist them with their inquiry or request. Herotainment may ask additional questions or take other steps to verify the identity of parents before responding to a request to review or delete their child’s information, or a request to refuse further collection from the child.
Links to Third Party Websites
Information Sharing and Disclosure
Herotainment does not share, rent or trade personally identifying information about our registered users, including children under the age of 13, with non-affiliated third parties (i.e., companies who are not one of our corporate affiliates or who are not providing support to the internal operations of our company) for their promotional purposes. Herotainment makes every reasonable effort to disallow and discourage users and children from sharing personally identifying information with each other via the Site features via a filter system and moderators. The only information that can be openly shared in the Herotopia.com Site features are screen names (and children are cautioned not to select their real names).
If you use a forum or blog on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. Though we pre-moderate the blog comments and the Forums are pre-moderated and post-moderated, we are not responsible for the personally identifiable information you choose to submit in these forums.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or you may communicate by emailing us at email@example.com – please type UNSUBSCRIBE in the subject line, or you may contact us in writing by mail to: Herotainment,LLC, 99 Madison Avenue, Suite 407, New York, NY 10016
Updating Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by emailing our customer support team at firstname.lastname@example.org or by contacting us by mail at the contact information listed below. We will respond to your request to change the information within a reasonable amount of time.
Confidential and Secure Personal Information
We work hard to protect your personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. We use both technical and procedural methods to maintain the integrity and security of our databases, including giving users a unique username and password for access to the Site, SSL encryption for data transfer, firewalls, and restricted access to data.
However, the safety and security of your information also depends on you. You should never share your password with anyone else and you should always logoff before leaving your computer. If you believe someone has unauthorized access to your password or account, please contact us immediately.
This Site may contain links to other websites operated by third parties that may be of interest to you. When you follow a link and leave this Site, you do so at your own risk because we do not control such third party websites.
If you have any questions about security on the Site, you can send email us at email@example.com.
Effective Date and Changes
Questions and Suggestions
If you have questions or suggestions, please email us at firstname.lastname@example.org or mail us at: attn: Customer Service, Herotainment, LLC, 99 Madison Avenue, Suite 407, New York, NY 10016.
Effective Date: 1/1/10